Frequently Asked Questions
Everything you need to know to create your dream home.
What is the typical shipping time for furniture items?
Standard furniture orders are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove service for large furniture pieces. This includes room-of-choice delivery, full assembly, and removal of all packaging materials for a flat fee.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized items are final sale.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal.
Are your wood products sustainably sourced?
At Tang & Co., we prioritize the planet. 90% of our wooden furniture collection is crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture perfect for your space.